Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Do Job Description: ÃÂ As a cross functions lead you should act as a Single point of contact for the execution of ITIL Processes like incident management problem management change management etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment ÃÂ Capable to connect update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz. Networking Servers VMware storage. ÃÂ Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers ÃÂ Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. ÃÂ Act as a crisis manager during the occurrence of critical incidents guide Pro-active problem management address critical issues to avoid change failures ensure up-to-date maintenance of CMDB achieving the Availability and capacity targets ÃÂ Ensuring the Process adherence meeting the Quality norms of Wipro and the Customer ÃÂ Driving the internal audits define and drive service improvement programs based on the external audit findings ÃÂ Report the Customer on all Process areas as per the Contractual agreements.
Experience/Skills: ÃÂ 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles viz. Incident manager Problem manager Change manager Asset and Configuration manager. ÃÂ ITIL V4 MP / ITIL ÃÂ 2011 Expert / ITIL 2011 Intermediate Certified SIAM Foundation / Architect Certification ÃÂ Good Knowledge of ITSM Tools; ServiceNow Remedy HPSM etc. ÃÂ Capability to deliver ITIL Trainings ÃÂ Excellent team management skills and inter-personal skills ÃÂ Excellent Presentation skills verbal and written communication skills and facilitation skills ÃÂ Good documentation and process flow diagramming skills ÃÂ Graduate or Postgraduate in Management / Engineering / Computer sciences
Mandatory Skills: SAP PI - Process Integration.
Experience: 5-8 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Employment Type : Full Time Experience: years Vacancy: 1
Cross Functional Lead L1 • Hyderabad, Sindh, Pakistan