Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Roles and Responsibility
Behavioral Skills and Attributes - Has the ability to filter prioritize analyze and validate potentially complex and dynamic problem - High analytical skills - Lean Certification or Six Sigma certification would be added advantage but not mandatory - May or should have information on internet or social networking products or services - Good communications skills and written skills - Excellent knowledge of Service Delivery in a voice/semi voice process - Well versed with Microsoft applications specially excel and power point - The job will require fairly high amount of work in shift environment as per requirement . - Sharp Eye for Detail: Ability to spot tiny errors in video sequences that others might miss such as a label being off by a single frame. - Logical Thinking: Strong ability to analyze a complex situation and explain clearly why a specific action was the right one to take. - Leadership Experience: Proven track record of managing people in a fast-paced environment and meeting high-quality targets. - Spatial Awareness: Ability to accurately link written labels to specific objects and locations within a moving video. - Lead by Example: Expected to lead by example by auditing cases and demonstrating how an ideal case should be audited/processed.
Mandatory Skills: Geographic Information Systems(Maps).
Experience: 5-8 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Employment Type : Full Time Experience: years Vacancy: 1
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