We are looking for a IT Support Officer to assist in maintaining and supporting the IT infrastructure of our production units in Sialkot. This role is ideal for a recent graduate with basic IT knowledge who is eager to learn and grow in a fast-paced manufacturing environment. You will work under the guidance of senior team members to ensure network uptime, troubleshoot hardware/software issues, and support production floor systems.
· Assist in monitoring firewalls , WiFi access points , LAN , and WAN connectivity.
· Help maintain 99.9% uptime on production floor networks under supervision.
· Support basic VLAN , subnetting , and VPN configurations.
· Report ISP link issues and assist in failover testing.
· Perform routine checks on Windows Server (AD, DNS, DHCP) and Linux servers.
· Troubleshoot basic hardware/software issues on production terminals, barcode printers, and floor PCs.
· Assist in managing Active Directory users and permissions.
· Review basic firewall logs and report anomalies.
· Help implement backup and recovery procedures for production data.
· Assist in troubleshooting ERP client issues on the production floor.
· Coordinate with senior staff and ERP vendors for issue resolution.
· Respond to basic IT tickets (printers, scanners, machine connectivity).
· Maintain IT asset inventory (switches, routers, access points, printers).
IT Support Officer • Sialkot, Punjab, PK