The Quality Control Manager will own and develop quality control (QC) and quality assurance (QA) activity across Offas underwriting and operations teams. The role will independently assess whether individual cases transactions and operational processes are accurate compliant well evidenced and completed in line with Offas policies risk appetite service standards and customer outcome requirements.
The role has two complementary elements:
Quality control: detailed review of individual underwriting files operational transactions and mandates to identify errors omissions control failures or unacceptable risk before or after completion.
Quality assurance: thematic and process-level assessment of how consistently Offas policies procedures systems and controls are operating including root-cause analysis and recommendations for sustainable improvement.
Key Accountabilities
1. Underwriting quality control
2. Operations quality control
3. Quality assurance framework and testing
4. Management information governance and escalation
5. Coaching and continuous improvement
Skills and Experience
Knowledge and technical capability
Employment Type : Full Time Experience: years Vacancy: 1
Quality Control Manager • Gojra, Punjab, Pakistan