The Canadian banking industry has developed several voluntary commitments and codes designed to protect consumers and serve them better. These include:
Code of Conduct for the Delivery of Banking Services to Seniors PDF opens in new window.
This voluntary code of conduct sets out principles that apply to banks to guide them when they deliver banking products and services to Canadaâs seniors.
Commitment to Provide Information on Mortgage Security PDF opens in new window.
A commitment to provide consumers information about mortgage security in order for consumers to make an informed decision about the choice of the product.
Commitment on Powers of Attorney (POA) and Joint Deposit Accounts PDF opens in new window.
A commitment to provide consumers more general information about powers of attorney to clients in the branches and on the websites.
Commitment on Modification or Replacement of Existing Products or Services PDF opens in new window.
A commitment governing the responsibilities of CBA member banks when modifying or replacing existing products.
Code of Conduct for Federally Regulated Financial Institutions - Mortgage Prepayment Information External site opens in new window
The Code of Conduct is designed to ensure that enhanced information is available to assist borrowers in making decisions about mortgage prepayment.
Canadian Code of Practice for Consumer Debit Card Services External site opens in new window
Industry and consumer practices and responsibilities related to debit cards.
Canadian Banking Association (CBA) Code of Conduct for Authorized Insurance Activities PDF opens in new window.
Minimum standards that apply to bank representatives who promote authorized insurance products in Canada.
Pledge to Small and Medium Sized Businesses
A commitment governing openness, accountability, the credit process and complaint handling.
Principles of Consumer Protection for Electronic Commerce: A Canadian Framework PDF opens in new window.
A guide to protecting clients in online transactions.
Guidelines for Transfers of Registered Plans PDF opens in new window.
A guide on what to expect and where to get help when transferring a registered savings plan (RSP) between financial institutions.
Commitment on Low-Cost and No-Cost Accounts External site opens in new window
A commitment to offer a standard low-cost no-cost account to clients.
Interac Zero Liability Policy External site opens in new window
A commitment to protect consumers against fraudulent transactions.
Visa Zero Liability Policy External site opens in new window
The elimination of client liability for certain fraudulent Visa transactions.
Visa E-Promise External site opens in new window
Protection for VISA cardholders who shop online, by mail or by phone.
Mastercard Zero Liability Protection External site opens in new window
The elimination of client liability for certain fraudulent MasterCard transactions.
Online Payments PDF opens in new window.
Consumer and industry responsibilities related to the use of online payments systems in Canada.
Plain Language Mortgage Documents PDF opens in new window.
A Canadian Banking Association (CBA) commitment to improve readability of residential mortgage documents.
Code of Conduct for the Payment Card Industry in Canada External site opens in new window
Code of conduct that sets principles for business practices related to the issuance and acceptance of payment cards and operation of payment card networks.
What you need to know about prohibited conduct PDF opens in new window.
In accordance with the law, the following is a document explaining exactly what constitutes prohibited conduct and how to contact us if you have any questions, complaints or concerns.
Undertaking - Principal Protected Notes Regulations
This commitment applies to an agreement to issue a principal protected note that is entered into by electronic means or by telephone means and describes the timing of written disclosures and cancellation rights available to clients.
The undersigned financial institution hereby undertakes and agrees that, while the above noted Regulations remain in force, and while it offers principal protected notes as defined in the Regulations for sale by electronic means and/or by telephone:
Dated as of July 1, 2008