WhatsApp Assistant Chatbot — NextSMS | NextSMS

WhatsApp Assistant Chatbot — NextSMS | NextSMS

Automate conversations, capture orders & leads, and reply 24/7 — no coding required.

Welcome to Company X! 👋 I'm your virtual assistant.

What would you like to do?

Order #2207 is out for delivery. ETA 15 min. 🛵

typically replies instantly

Sure! Pick a category:

The WhatsApp Assistant Chatbot is a guided, automated conversation that runs on your WhatsApp Business number. You design a step-by-step flow — greetings, questions, menus and replies — and the assistant handles incoming chats for you: it welcomes customers, asks the right questions, validates their answers, captures the details you need (orders, bookings, leads, support requests), and hands the chat to a human whenever needed. It works around the clock, never misses a message, and turns everyday WhatsApp chats into a reliable, structured workflow for your business.

Everything you need to turn WhatsApp chats into an automated, dependable workflow.

Design step-by-step flows with messages, menus and questions. Each step leads to the next based on the customer's reply.

Build and edit your assistant from a simple visual builder — type, arrange and publish. No developers needed.

Collect names, phone numbers, products, quantities, addresses and more. Every completed chat is saved as a structured submission.

Your assistant answers instantly, day and night, so customers are never left waiting — even outside business hours.

Offer tappable reply buttons and lists so customers pick options easily — fewer errors and faster conversations.

When a conversation needs a personal touch, the assistant seamlessly hands the chat over to your team.

Build a conversation visually, connect your WhatsApp account, and let the assistant run. Every reply follows the flow you designed — predictable and dependable, with no AI guesswork.

Start from a ready-made template (orders, bookings, leads, FAQs, support) or build your own from scratch.

Add steps — messages, questions and choices — and connect them. Attach images or PDFs where helpful.

Link your WhatsApp Business account and set a trigger keyword or make it your default assistant.

Publish the assistant and follow conversations, captured submissions and drop-offs from your dashboard.

Let customers place orders on WhatsApp — product, quantity and delivery details — captured automatically.

Collect name, date and time to book appointments or reservations without endless back-and-forth.

Qualify and collect leads — name, email, interest — and route them to the right team for follow-up.

Answer common questions instantly and escalate complex issues to a human agent.

Create your first WhatsApp Assistant in minutes — no coding, no setup headaches.

Recommended articles