Having trouble with something? We're here to help! Check out some solutions to common issues in the sidebar to the left of your screen. If your issue is not listed here, or if you are still having problems, send an email to [email protected] . Alternatively, consider posting your issue in the Help forum , where someone will be able to help you.
Choose the section that matches your problem the most to find a suitable solution to the issue.
Log files are detailed recordings of what the game client is doing at any given point in time. We can use them to help determine what is causing your issue.
These files are extremely handy to have and can make solving even very complicated issues trivial.
If a support team member has asked you for these logs, here's how to get them:
Event Viewer is a built in component of Windows which can be used to find crash logs when osu! does not provide you with any. These crash logs can be used to help determine what is causing your issue.
When having problems with osu! crashing, if osu! doesn't give you a crash log the only place to find one is through Event Viewer.
If a support team member has asked you to find a crash log in Event Viewer, here's how to do it:
The Frame Time Graph is a feature of osu! that can help us gather more useful information on performance issues you may be experiencing.
When faced with tricky performance issues in osu!, the Frame Time Graph is a good tool to help us diagnose the issue at hand, and help you find a solution to the issue.
If a support team member has asked you to take a video or screenshot with the Frame Time Graph open, here's how to do it: