Los Angeles-based Robeks is a smoothie and juice franchise focused on providing happiness to everyone who walks through the door. But the brand’s payment processor was not delivering the same level of service, disappearing when the brand needed help resolving an issue or had questions about fees or chargebacks. Robeks determined the low per-rate fee actually disguised high hidden fees, and switched its payment processor to Olo, already its trusted vendor for online ordering. With Olo Pay, the brand could actually win chargeback disputes, keep fraud far below industry standards, and provide a better experience for guests with access to digital wallets.
Increase in authorization rate
Win rate with automated chargebacks
John Schattinger, VP of Technology
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