Frequently Asked Questions

Frequently Asked Questions

Purchase a promotional Nestlé chilled dessert and be in with a chance of winning a 55” Crystal UHD 4K HDR Smart TV every week* and one of 10,000 Rakuten TV movie codes*.

*ROI: 1x 4kTV to be won in main prize draw 15.03.21 – 09.05.21 & 300 Rakuten TV movie codes to be won instantly. See T&C’s for further details.

Main Promotion UK, IoM, CI : 00:00:00 on 15.03.21 until 23:59:59 on 09.05.21 where instant win online prizes are available together with weekly prize draws for UK, IoM & CI as follows:

Main Promotion ROI : 00:00:00 on 15.03.21 until 23:59:59 on 09.05.21 where instant win online prizes are available together with one prize draw at the end of the main promotion

Late Entry Promotion period 1 : 00:00:00 on 10.05.21 until 23:59:59 on 06.06.21 for entry into the relevant late entry draw Late Entry Promotion period 2 : 00:00:00 on 07.06.21 until 23:59:59 on 04.07.21 for entry into the relevant late entry draw

Barcodes can be found on the base of packs. While barcodes will normally be printed on the base of promotional packs, they may not always appear in the same location. Lactalis does not assume any responsibility for barcodes that have been damaged or defaced in the way the product packaging is opened. If a barcode is unreadable due to a genuine printing error, participants should take a photograph and contact Nestlé Consumer Services either by email at [email protected] or by telephone on Freephone UK: 0800 000 030 or ROI: 00800 6378 5385. Any request for assistance with barcodes must be received by 30.04.21 to ensure that the request can be processed before the closing date.

Rolo ® Crème dessert x2 Rolo ® Crème dessert x4 Milkybar ® Crème dessert x2 Milkybar ® Crème dessert x4 Aero ® Milk chocolate Mousse x4 Aero ® Peppermint Mousse x4 Aero ® Creations Limited Edition Aero ® Creations Chocolate x4 Rolo ® mousse x4 Milkybar ® Mousse x4

To enter for your chance to win, participants must:

The 55” Crystal UHD 4K HDR Smart TVs are valued at £444.99 and Rakuten TV movie codes are valued at £4.99 (€4.99 ROI).

There is a maximum limit of 2 entries per person, per day. Maximum 1 prize of each tier per person.

Yes, promotional packaging and bar codes should be retained for claim and verification purposes for the 55”Crystal UHD 4K HDR Smart TV.

Yes, residents of the ROI can enter the promotion too. To enter without purchase in Northern Ireland only – send your name, age, full postal address and email address to: Nestlé Chilled Night In, No purchase necessary, Consumer Services, Nestlé UK Ltd, York, YO91 1XY. Once the request has been verified, a promotional code will be provided via email, which can then be entered on the microsite in order to enter the winning moments and weekly prize draw. Your NPN (No Purchase Necessary) entry will be entered into the promotion with the same opportunity of winning as the purchase necessary route. NPN (No Purchase Necessary) Winners ONLY will be subsequently contacted by email in the first instance with details of how to claim the prize. Only one entry per stamped, correctly mailed envelope. A maximum of 2 entries per person, per day. To ensure requests can be processed in time, No Purchase Necessary applications must be received by the Promoter no later than: a. 30.04.21 for entry into the main promotion. b. 25.06.21 for entry into the late entry draws. No Purchase Necessary winners will be subject to verification.

Rakuten TV - Your cinema at home. Rakuten TV provides a combination of services that offer a universe of content such as movies and TV programmes, in just a few clicks. Rakuten TV is available on all connected devices, giving you the option to enjoy your movie of choice, on the screen you want.

The Rakuten TV catalogue includes SD and HD content which can be rented or purchased from any of the devices supported by Rakuten TV.

You can enjoy HD content on the following devices:

In order to redeem your Rakuten TV movie code you will need to register with Rakuten TV (if you don’t already have an account). No card details are required to set up an account.

The expiration date for the credit is the 31.09.21, meaning all movie codes must be redeemed by this date.

You must be 18 or older to participate in this promotion.

Follow these easy instructions to redeem your voucher:

To be able to watch Rakuten TV content in SD (Standard Definition), you will need a minimum connection speed of 3.0Mbps. For HD (High Definition) you will need a minimum connection speed of 5.0Mbps. You can test your internet speed here (a new window will open) here: Speed test. If you do not have enough internet bandwidth, the content you are going to watch on Rakuten TV can suffer from cut-outs and take a long time to load (buffering).

The offer is available on any movie rental in SD, HD up to £4.99 products available on Rakuten TV.

No, the voucher code is usable for a movie rental in SD, HD up to £4.99. You can watch any of the movies available after clicking on "Redeem your voucher" and putting in the code when prompted. Vouchers are not for resale. The codes from this promotion cannot be combined with each other or with any other promotional codes or other promotions.

No. The codes from this promotion cannot be combined with each other or with any other promotional codes or other promotions.

While bar codes will always be printed on the outside of promotional packs, they may not always appear in the same location. Nestlé does not assume any responsibility for bar codes damaged or defaced in the way the product packaging is opened. If you cannot read your bar code due to a genuine printing error, you should take a photograph of the inside of your pack, and send it via email to Nestlé Consumer Services either by email at [email protected] or by telephone on Freephone UK: 0800 000 030 or ROI: 00800 6378 5385. Any request for assistance with codes must be received by 30.04.21 to ensure that the request can be processed before the final closing date of the main promotion.

There are 2 potential scenarios:

Please refresh your browser and try to access the page again. It may be that you need to clear your ‘cache’ by holding down ‘CTRL’ and pressing ‘F5’; a ‘cache’ consists of data stored by your computer to enable similar future actions to be completed quicker. If you continue to experience problems, please get in touch with our Nestlé Consumer Services either by email at [email protected] or by telephone on Freephone UK: 0800 000 030 or ROI: 00800 6378 5385.

A verification email will have been sent to you displaying your Rakuten TV code. Return to this email in order to find the code. For further issues please contact Nestlé Consumer Services either by email at [email protected] or by telephone on Freephone UK: 0800 000 030 or ROI: 00800 6378 5385 with as much information as possible and we'll do our best to help.

Firstly, double-check that you are entering the movie code correctly. If the issue persists, contact Rakuten TV Consumer Services by email at [email protected] .

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular web browser and website, and can be accessed either by the website or the web browser. This allows the website to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the Cookie and so is able to carry information from one visit of the website to the next. Nestlé websites never store personal information inside Cookies, and we try to use Cookies as little as possible. Nestlé only allows a very limited number of well-known third parties to place Cookies on our websites, although you can always control exactly which Cookies will be allowed and which not.

A complete list of which Cookies are used on this website can be accessed at any time by clicking the "Cookies" link in the footer of this website. You can also read more about Nestlé's Cookie policies and can even control exactly which third party Cookies are allowed and which are not.

Yes. This website uses an SSL certificate to provide 2048-bit encryption to all of our promotion participants. This encrypts the data that you send and receive from the site during the registration and login processes. It encrypts your personal information so that it is impossible to read when it travels across the internet.

The details we ask you for are for communication purposes around this promotion only. If you would like more information on how your details are used, please see our Privacy Policy accessible through the links at the bottom of this page. Your personal details will at all times be kept confidential and in accordance with the General Data Protection Regulation (GDPR) as applicable.

For optimum performance, we recommend using the latest full release of standard browsers listed below (no Beta releases). The site has been tested on the following:

In addition, the site has been tested using the latest version of Safari for iOS and the latest version of Google Chrome for Android.

Please contact Nestlé Consumer Services either by email at [email protected] or by telephone on Freephone UK: 0800 000 030 or ROI: 00800 6378 5385 with as much information as possible and we'll do our best to help.

Rakuten TV Consumer Services by email at [email protected] .

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