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Learn the Principles of Operations Management
Updated on Sep, 2026
Business, Operations, Supply chain
Training 5 or more people ?
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Are you interested in a career in operations management?
You have come to the right place! Learn the principles of Process Mapping & Supply Chain here.
Throughout this course, you will be introduced to the fundamentals of operations management viewed from the perspective of the business manager. We will study the five main areas of Process Mapping and Supply Chain:
Process Management, Process Mapping and Design – Introduction to Process Management, Procedures, Process Mapping and Design, Where Can Process Mapping be Used?, and the Types of Processes.
Procedural Outline and Quality, Communication Management & Process Re-Engineering – Procedural Outline and Quality and Standard Operating Procedures, Communication and Information Management, The Cascade, The "Suck-Up" Model of Communication, and Process Re-Engineering.
Quality and Productivity Management – Quality and Productivity Management, Cost of Quality, Origins of TQM, The Plan-Do-Study-Act Cycle, Benchmarking, Employee Empowerment and Team Approach, Use of Quality Tools, Product Design, ISO International Standards, and Six Sigma.
Supply Chain Management – Learn Introduction to Supply Chain Management, Challenge to Supply Chain Management - Bullwhip Effect, Lean Operations Systems, Lean for Production and Services, Services and Delivery in Supply Chain, Supplier Performance Matrix, and Demand &Volume Projections.
Supply Chain Management, Continuous Improvement & Technology – Learn Inventory and Cycle Optimization - Just in Time (JIT) vs. Just in Case, Top Five Techniques to Achieve Inventory Optimization, The Philosophy of JIT, Kanban Production, JIT and Lean Systems within OM, Supply Chain Networks, Continuous Improvement, Getting Started With Kaizen, Technology in Process and Supply Chain Management.
Each of these segments includes practical cases and quizzes aiming to strengthen your knowledge.
Follow along as we provide you with the skills to effectively evaluate, manage, and design the management knowledge and functions to contribute to a firm’s future operations management direction through applying modern Process Mapping and Supply Chain thought.
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