We currently have over 2500 stores covering all provinces in South Africa.
Please visit our store locator page here to find a store nearest to you.
We believe that online shopping should be as secure as shopping in a store. Payments made via the website are encrypted, and are carried out by external and secure payment agencies Peach Payments. We do not have access to any of your details relating to debit or credit cards or other banking information. We respect your privacy and assure you that we only share your information if you have given us permission to do so. We do reserve the right to disclose information in certain circumstances, as is clearly set out in our Privacy Policy.
Please read the Policy and feel free to Contact Us if you have questions.
You can browse our site and even select products for your shopping basket without creating an account, however, once you are ready to make a purchase you will need to register an account before you can do so. Once you've created an account, shopping with us will be an easy process and you will benefit from: Fast and easy checkout. Storage of your various delivery addresses. Tracking your order. Looking at past orders. Latest drops and promotions via our newsletter.
The Terms and Conditions on our website apply to each person who registers an account with us, and to every order and purchase that is made via our website. It's therefore important that you read and understand the Terms and Conditions before you purchase and if you have any queries about them please Contact Us.
We will only send you emails and our newsletter if you choose this option when you register your account with us. We won't pass your details onto anyone else. If you have opted to receive emails and our newsletter and you change your mind, you can remove yourself from our mailing list whenever you like.
Don't worry... Simply follow the "Forgot your password?" link when trying to log in. We will send you an email with a link to set up a new password but please make sure that you check your junk email folder in case our email makes its way there.
If you're having trouble signing in please make sure you are using the same email address and password that you used when first registering with us, and that you have entered the address and password correctly. If you have forgotten your password, simply follow the "Forgot your password?" link when trying to log in. We will then send you an email with a link to set up a new password but please make sure that you check your junk email folder in case our email makes its way there.
At present we only offer delivery in South Africa. We currently do not deliver outside of Southern African borders but will be adding more locations in Southern Africa soon. Follow us on social media for the latest updates and news.
Register an account and choose to receive the PEP Cell newsletter, bringing you all the latest fashion news and updates. Follow us on Facebook, Instagram and Youtube.
You can remove yourself from our email mailing list by clicking on the unsubscribe link at the bottom of the email you receive from us.
Visit our dedicated Careers page here
We do our best to make sure that the products are presented as accurately as possible in the photos on our website, but please remember that minor variations may be caused by certain conditions, such as the equipment used to view the website.
We currently accept all Credit & Debit cards via our payment provider Peach Payments.
The prices shown on our website are inclusive of the sales tax of the relevant region. (Where applicable)
We will always obtain bank authorisation for the charge to your debit/credit card once you place an order with us. Your card will be charged before we dispatch your ordered products. You will immediately receive an email from us to confirm which products have been purchased and the exact amount being charged to your card.
Once payment has been successful, you will receive a system-generated email/SMS/Whatsapp confirming your order details and that the order was successfully processed. Please note that the order confirmation email/SMS/Whatsapp is only a confirmation that your payment has been accepted. As part of our service, we will keep you up to date on the progress of your order. You will receive an email confirming that your products have been picked, packed and have left our warehouse.
We are not always able to specify why card payments have not cleared. The card payment process involves both our systems and your bank. If a card payment fails, please double check that you have entered all the card details correctly and that you are using a card which has not expired. If the payment continues to fail then please try an alternative card for payment.
We are not always able to specify why card payments have been declined. The card payment process involves both our systems and your bank, and there are various circumstances under which a card payment may be declined. If your payment is declined and you do not know the reason for this, please contact your bank with your query. You may wish to try an alternative card for payment.
You can pay online using a credit or debit card. However if you don't have your own credit card or store card or are not of the legal contracting age, you will need to ask a family member or friend to help you by shopping on your behalf. They will need to register an account in their own name, and submit their card details for payment, but they can select your address for delivery, if different to their account address details, and agree that you accept delivery of the order.
Once your order has been picked, packed and has left our warehouse you will receive an email advising you that your order is on its way to your selected store.
Unfortunately, once the payment is complete you can no longer change or cancel your order. Don't worry though, you can easily return any unwanted products to us for a refund either in-store or online.
Unfortunately, once the payment has completed you can no longer add more products to this order. You will need to place a new order to purchase additional products. If the second order is received on the same day, we will do our utmost to combine your orders and send them to you in 1 delivery.
Unfortunately, once the payment is complete you can no longer change or cancel your order. However, you can easily return any unwanted products to us for a refund. Orders purchased online can also be returned at your nearest PEP Cell store.
Unfortunately we do not offer this service, and all orders must be placed via the PEP Cell website.
If you have a problem with the delivery of your order please contact our Customer Service Team who will be able to help you.
We want all our customers to receive top quality products, so if you think there is a fault with a product you have received you can return it to us for an assessment.
For details on how to return your faulty products please see our Returns page.
If you have received an incorrect product in your order please let us know by contacting our Customer Services Team. Please also remember to include your order number within your message as this will help us to quickly identify your order.
If a product is missing from your order please let us know by contacting our Customer Services Team. Please also remember to include your order number within your message as this will help us to quickly identify your order.
Once your order has been dispatched from our warehouse, you'll be sent an email advising you that it's on its way.
We are currently using PAXI. To track your order please Click on the link above and enter in your tracking number that can be found on the order confirmation email that was mailed to you. Alternatively please contact our Customer Services Team and they will be able to help you track your order.
Please contact our Customer Service Team for us to check with the courier and quote your order number in any correspondence.
We do not offer a free delivery service.
We currently only deliver to PEP, PEP Cell and PEP Home stores, please select your preferred store when placing your order.
We are unable to deliver to Post Office Boxes as a signature of receipt is required.
You will need to sign for your delivery at the store as proof of receipt.
If your order is not received after 8 days and seems to be missing please contact our Customer Services Team. Please remember to include your order number within your message as this will help us speed up the search for your parcel.
We do not allow for exchanges. We do, however, allow for a buyer's Remorse if the incorrect handset was delivered to you. Please also read the guidelines on Repairs & Refunds.
We hope you love every purchase you make with PEP Cell. However, if you ever need to return a product you can do so by visiting any Pep store or contacting our Helpdesk.
Once we have received and processed your returned item/s, and if a refund is approved, our Customer Service Team will get in touch with you to get the account details that you would like the money refunded to. Please allow up to 14 working days for the amount to appear on your payment card, and if after this time you have not received your refund please contact our Customer Service Team and we will investigate further.
Yes, lay buys are only available in stores. The lay-by is valid for 3 months and you are required to pay a 10% deposit when taking out your lay-by. Please note Lay-bys are only available in-stores & not online. Find your nearest PEP Cell store here.
Yes we do, you can apply for an in-store credit card here. Account cards can only be used in-store.
No, you can only use your PEP Account card instore.
Unfortunately not. You can only use your gift card and vouchers that you received, in the stores.
Unfortunately not. You will not be able to return an item online if you purchased it in-stores.
We can refund you on your credit card or issue you a store voucher or cash. We cannot refund you on a debit card and will need to issue you with cash.
We do apologize for the inconvenience ... If you are having problems with accessing the site then please get in touch with our Customer Service Team who will be able to help you. To help us solve the problem, please include as much information as possible about the difficulties you are experiencing.
We do apologize for the inconvenience... If you are having problems viewing the images on the site then please get in touch with our Customer Services Team, via live chat, who will be able to assist you. Alternately you can contact us via email at
If you are having trouble signing in to your account, please make sure you are using the same email address and password that you used when you registered with us. If the problem persists please get in touch with our Customer Services Team, via live chat, who will be able to assist you. Alternately you can contact us via email at
Not at present. However, our website is fully Mobile responsive and will work on most mobile devices.
Subscribe to see the latest from PEP Cell
Sign up for news and latest offers from PEP Cell!